Feedback and complaints
If something has gone wrong or you have a suggestion, we want to hear from you. Tell us what happened and what you would like us to look at.
How to raise feedback or a complaint
Email support@reinforcepotential.co.uk, call 01843 835 551 or use our Contact page. Say that you are making a complaint, explain what happened and when and tell us how you would like a reply.
If you need another way to communicate or want someone to speak on your behalf, tell us. We may need to check your permission before discussing your information with a representative.
Share only what is needed to explain the concern. Do not send confidential supporting documents, medical records, passwords or other people’s records with your first message. We can discuss how any necessary evidence should be provided.
Who handles it and what happens next
We will clarify the concern and the outcome you are seeking, decide who should review it and explain the next steps. If your complaint concerns the person handling it, ask for a different person to review it.
The response should explain what was considered, the findings and any action proposed. Complaint information should be shared only with people who need it to investigate or respond.
Keeping you informed
When we acknowledge your complaint, we will explain the next steps and when you can expect a response. If the review needs more time, we will explain why and provide an update.
If you remain unhappy
Reply to the response or contact us using the details above. Explain which points you disagree with and ask for a further review. We will explain what review is available and who will carry it out.
If your concern is about personal information, you can also complain to the Information Commissioner’s Office. See our privacy notice.
Other ways to contact us
If a form is difficult to use, please call or email instead. Tell us which method of communication works best for you.